Privacy policy
Last updated: 8 December 2025
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains — in clear, simple language — what information we collect, why we collect it, how we use it, and your rights over it.
This policy applies when you visit our website, place an order, create an account, contact us, or otherwise use our services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. What Personal Information We Collect
Depending on how you interact with us, we may collect:
| Category | Examples |
|---|---|
| Contact details | Name, delivery & billing address, email, phone number |
| Payment information | Card details (processed securely by our payment providers — we don’t store full card numbers) |
| Account information | Username, password (encrypted), preferences |
| Order & browsing history | Items viewed, added to cart, purchased, returned |
| Communication records | Emails, chat messages, or phone calls with our team |
| Device & usage data | IP address, browser type, pages visited, time spent on site |
We collect this information:
Directly from you (e.g., when you place an order or sign up for emails)
Automatically (via cookies and similar technologies)
From trusted service providers (e.g., Squarespace, payment processors, shipping companies)
2. How We Use Your Information
We only use your information when we have a valid reason. The main ways we use it are to:
Process and fulfil your orders (including shipping and handling returns)
Manage your account and provide customer support
Send you order updates and important account notices
Improve our website, products, and services
Prevent fraud and keep our site secure
Send you marketing emails (only if you’ve agreed — you can unsubscribe anytime)
Comply with New Zealand law and defend our legal rights
3. Marketing & Advertising
With your consent (or where the law allows), we may:
Send you promotional emails or SMS about new products, special offers, or news
Show you personalised ads on our site or on other platforms (e.g., Facebook, Google)
You can opt out at any time:
Click “unsubscribe” in any marketing email
Change your preferences in your account
Contact us directly info@savvynootropics.com
4. Who We Share Your Information With
We only share your information when necessary and always under strict confidentiality terms:
| Recipient | Purpose |
|---|---|
| Squarespace | Hosts our store and processes orders |
| Payment providers (e.g., Stripe, PayPal) | Securely process your payments |
| Shipping carriers (NZ Post, CourierPost, etc.) | Deliver your order |
| IT & analytics providers | Help us run and improve the website |
| Marketing partners | Only with your consent, for targeted advertising |
| Legal authorities | When required by law or to protect our rights |
5. International Transfers
Our website is hosted by Squarespace. Your information may therefore be transferred to — and stored in — countries outside New Zealand. We only transfer data using approved safeguards (e.g., Standard Contractual Clauses) to ensure your information remains protected.
6. How Long We Keep Your Information
We keep your information only as long as we need it for the purposes above or to meet legal requirements. Once we no longer need it, we securely delete or anonymise it.
7. Your Privacy Rights (New Zealand & International)
You have the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your information (in certain cases)
Opt out of marketing communications
Withdraw consent where we rely on it
To exercise any of these rights, simply email us at info@savvynootropics.com. We will respond within one month (or sooner where required by law) and will never charge you for reasonable requests.
If you’re unhappy with how we’ve handled your information, you can lodge a complaint with the Office of the New Zealand Privacy Commissioner.
8. Cookies & Tracking
We use cookies and similar technologies to make our site work properly, remember your preferences, and analyse traffic. You can control cookies through your browser settings or our cookie banner.
9. Children
Our Services are not intended for children under 16. We do not knowingly collect personal information from children.
10. Security
We use industry-standard security measures (encryption, access controls, secure payment processing) to protect your information. However, no method of transmission over the internet is 100 % secure, so we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We’ll post the new version on this page and update the “Last updated” date. If we make major changes, we’ll also notify you by email or a notice on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please get in touch:
Email: info@savvynootropics.com
Address: 5 Hohipere Street, Eden Terrace, Auckland 1010, New Zealand
Phone: +64 21 287 7336
We’re here to help!